At SFB Cookies, we take great care to ensure that every product delivered meets our quality
standards. Due to the nature of our products, we follow a strict return and refund policy as
outlined below.
1. No Return Once Sold
Goods and products once sold will not be taken back, except in cases of manufacturing defects
or quality faults identified at the time of delivery.
We do not accept returns or refunds for reasons such as change of mind, taste preferences,
incorrect orders placed by the customer, or delayed consumption.
2. Eligibility for Return
A return request will be considered only if:
- The product or gift package has a manufacturing defect or quality issue
- The issue is reported within 24 hours of delivery
- The product has not been consumed, tampered with, or damaged after delivery
3. Return Request Process
To initiate a return request, the customer must:
- Email contact@sfbcookies.com
- Clearly mention the order number
- Provide clear photographic or video proof of the faulty product or packaging
- Share a brief description of the issue
Return requests without valid proof or raised after the allowed timeframe may not be
accepted.
4. Return Shipping Responsibility
- All return shipping and courier expenses must be borne by the customer
- The customer is responsible for safely packaging and dispatching the faulty product
- SFB Cookies will not be liable for damage during return transit
5. Inspection & Approval
Once the faulty product is received:
- Our quality team will inspect the product
- Approval or rejection of the return will be communicated via email
- SFB Cookies reserves the right to reject the return if the issue does not qualify as a
manufacturing fault
6. Refund Timeline
- Approved refunds will be processed within 10 working days after receiving the faulty
product
- Refunds will be made to the original mode of payment used during checkout
- Any applicable shipping or handling charges are non-refundable
7. Non-Returnable Items
The following items are not eligible for return or refund:
- Perishable food items once opened or consumed
- Customized or special-occasion products
- Gift cards or promotional items
- Products damaged due to improper handling after delivery
8. Final Decision
SFB Cookies reserves the right to make the final decision regarding all return and refund
requests to prevent misuse of this policy.
